Find the Right ERP Modules for Your Company

As they say, “nothing happens until you sell something,” and ERP provides the functionality to drive sales and deliver products and services. Modules in this category include:

• Customer Relationship Management – track customer contacts and campaign execution to leverage historical information that can ensure opportunities are identified and closed.
• Supply Chain Management – facilitate order fulfillment and secure economies of scale that translate into competitive advantage.
• Customer Service – track service requests and responses to build customer loyalty; manage warranty repairs and replacement orders.
• Order Management – track order entry and fulfillment including shipper selection, rates, and logistics.

While these different modules are helpful in many ways, not all organizations need the same modules. It is important to understand the needs of a company and the individual modules before implementing a new module into an ERP system.