Consona Corporation Becomes Four-Time, Hall-of-Fame Recipient of Association of Support Professionals “Top Ten Best Web Support Sites” Award

INDIANAPOLIS May 15, 2007-- Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for the enterprise, today announced it has won the 2007 Association of Support Professionals (ASP) "Ten Best Web Support Sites" award, a prestigious award that showcases excellence in online service and support. Consona also was named to the ASP's “Web Support Hall of Fame,” which honors sites that have been named among the "Ten Best" for at least four years. Other Hall of Fame sites include Cisco, Cognos, Dell, Hewlett-Packard ITRC, Microsoft, Symantec, and think3.

A panel of judges with expertise in Web support design and implementation named Consona’s customer Web site, Consona™ Expert, among the “Top Ten” using 25 separate performance criteria. The evaluation process covered overall usability, design, and navigation; knowledgebase and search implementation; interactive features; overall customer experience; and major site development challenges. Consona’s award application focused on the challenge of bringing 1200 new customer companies across three acquired product lines (AXIOM® from AXIS, Encompix ERP, and Intuitive ERP) to the site in one year.

“We’re very proud of Expert, which is essentially the cornerstone of our entire support and education infrastructure on the ERP side of our business,” said Todd Schulte, vice president of support for Consona Corporation. “When we built it back in 2000, we had no idea it would evolve to offer personalized content—from service packs and training courses to manuals and technical support—to more than 3,000 users across multiple versions of five product lines. It’s phenomenal how the site has been able to scale to provide a heightened level of value for our newly-acquired customers.”

Schulte, who as part of a previous job at Consona helped build and design the original site, added that, while he is thrilled to see Expert join the ASP’s “Web Support Hall of Fame,” Consona cannot rest on its laurels. “Consona is a recognized leader in online education and support,” he said, “but as always, to remain a leader, we need to continue to invest in the people and technology that will take Expert to the next level.”

"During the ten-year span of this awards competition, Web support has become dramatically more polished," said ASP executive director Jeffrey Tarter. "It's not surprising that bigger companies are investing heavily in self-service technology, because the return on investment is so compelling. But much of what makes a site great is the result of good navigation, good writing, and relentless attention to what customers want. These are qualities that even the smallest company can build into a support site."

About Consona Expert
Each year, more than 70 percent of Consona’s customer base accesses software support, information and resources on Consona Expert, averaging nearly 1,000 hits per company. Built by product experts and support professionals, Expert features a robust online case management system and knowledgebase that provide software support 24 hours per day, seven days per week. The site also houses Consona University, a comprehensive online education program that offers virtual and recorded courses for varying levels of system expertise. With updates added nearly every day, Expert also delivers downloads, such as service packs, technical updates, and user manuals; user-to-user networking functionality; product feedback channels, including a change request management system; and information on products and services meant to enhance existing software and business processes.

About The Association of Support Professionals
The Association of Support Professionals is an international membership organization for customer support managers and professionals. In addition to its annual "Ten Best" awards, the ASP publishes research reports on a wide range of support topics, including support compensation, services marketing, and fee-based support. For more information, visit www.asponline.com.

About Consona Corporation
Consona Corporation (Consona, formerly known as M2M Holdings Inc.) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for the enterprise. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries, including manufacturing, distribution, financial services, health care, high tech, and local government. Battery Ventures and Thoma Cressey Bravo jointly own Consona. For further information, visit www.consona.com, e-mail info@consona.com, or call (888) 8 CONSONA