Lawson Names Quinn Chief Customer Officer

ST. PAUL, Minn.--(BUSINESS WIRE)--Feb. 19, 2009-- Lawson Software (Nasdaq: LWSN) today announced Peter Quinn has been named chief customer officer. Quinn will lead Lawson’s new Customer Experience Office, created to support Lawson’s initiatives to enhance customer loyalty. The new Customer Experience Office is responsible for building on Lawson’s culture that is focused on measuring, managing and improving the Lawson customer experience.

“Lawson has only one mission: To make our customers stronger. As the company has grown globally and we have expanded our product and service offerings, we are also realigning our internal efforts to better support that mission,” Quinn said. “That’s why Customer Experience is being elevated to prominence within Lawson. The Customer Experience Office will monitor our customers’ needs and develop internal programs and best practices to help bring them a superior experience in every area of contact with Lawson.”

Quinn joined Lawson in 2006 and has served as vice president of marketing operations since 2007. He has more than 20 years of experience in business software and business management. In his new role as chief customer officer, he will lead a team that will be the customers’ advocate at Lawson, keeping customer concerns at the forefront of all levels and all departments.

Lawson’s Customer Experience Office is currently surveying customers to identify areas of concern and then following up to address those issues systemically and individually. The Customer Experience Office will work across departments – sales, services, support, training – to develop a consistent Lawson operating process to help give its customers a superior experience going forward.

About Lawson Software

Lawson Software provides software and service solutions to 4,500 customers in healthcare, manufacturing, distribution, maintenance and service sector industries across 40 countries. Lawson’s solutions include Enterprise Performance Management, Supply Chain Management, Enterprise Resource Planning, Customer Relationship Management, Manufacturing Resource Planning, Enterprise Asset Management and industry-tailored applications. Lawson solutions assist customers in simplifying their businesses or organizations by helping them streamline processes, reduce costs and enhance business or operational performance. Lawson is headquartered in St. Paul, Minn., and has offices around the world. Visit Lawson online at www.lawson.com.

Forward-Looking Statements

This press release contains forward-looking statements that contain risks and uncertainties. These forward-looking statements contain statements of intent, belief or current expectations of Lawson Software and its management. Such forward-looking statements are not guarantees of future results and involve risks and uncertainties that may cause actual results to differ materially from the potential results discussed in the forward-looking statements. The company is not obligated to update forward-looking statements based on circumstances or events that occur in the future. Risks and uncertainties that may cause such differences include but are not limited to: uncertainties in uncertainties in the software industry; uncertainties as to when and whether the conditions for the recognition of deferred revenue will be satisfied; increased competition; general economic conditions; the impact of foreign currency exchange rate fluctuations; continuation of the global credit crisis; global military conflicts; terrorist attacks; pandemics, and any future events in response to these developments; changes in conditions in the company's targeted industries and other risk factors listed in the company's most recent Annual Report on Form 10-K filed with the Securities and Exchange Commission. Lawson assumes no obligation to update any forward-looking information contained in this press release.