Yorkshire Tea Maker and Infor Get Cosy to Serve Up Perfect Brew

Infor today announced that Taylors of Harrogate, one of the country's leading tea and coffee merchants, has extended its investment in Infor Process Essentials to improve the efficiency of its total supply chain operations from design to delivery.

Taylors has invested in advanced supply chain and product lifecycle management (PLM) solutions that help the company reduce costs, improve service and accelerate time-to-market. The solutions selected include Infor SCM Demand Planning and Infor SCM Advanced Scheduler which help improve demand visibility, the efficiency of operations and reduce inventory working capital. Taylors also selected Infor PLM Optiva - a PLM solution - to improve knowledge sharing, collaboration across departments and boost the success of new product launches.

In line with its investment in advanced forecasting and scheduling solutions, Taylors of Harrogate is completely overhauling its supply chain operations, improving its ability to anticipate demand changes, plan promotions and schedule production to meet demand peaks. A particular challenge is the need to manage shelf life, maturation times and storage restrictions for its products which include household brands such as Yorkshire Tea, Taylors of Harrogate Coffee and the Yorkshire Tea cakes and biscuits range. The new solutions, set to go live in summer 2009, will help boost productivity through better scheduling and ensure the maximum shelf-life is provided for customers.

Having already experienced a major return on investment from Infor ERP System21, Taylors of Harrogate had every confidence in selecting Infor's advanced supply chain and product life-cycle management solutions. The flexibility of the solutions was fundamental to the decision as they can evolve with the changing requirements of the business.

"Our family business enjoys a reputation for quality and excellence. Our Yorkshire Tea blend is one of the fastest growing teas in the market, with 10 million cups enjoyed every day, "comments Lindsay Botto, operations director, Taylors of Harrogate. "To keep pace with our continued growth we needed to explore new options which would enhance our business processes. With a proven track record for success in the food and beverage industry coupled with strong, flexible solutions, we are confident that Infor's SCM and PLM solutions will form the backbone of our enhanced production and supply chain operations moving forward."

"Infor's end-to-end supply chain solution, combined with deep domain expertise within the food and beverage industry will be of enormous benefit to Taylors of Harrogate. Taylors of Harrogate understands the importance of a responsive supply chain and the benefits it can drive in terms of cost control and heightened customer service," comments Andrew Kinder, director product marketing, Supply Chain, Infor.

For more information about the following solutions please visit

Infor ERP System 21 http://www.infor.com/product_summary/erp/system21/
Infor PLM Optiva http://www.infor.com/product_summary/plm/optiva/
Infor SCM Demand Planning http://www.infor.com/solutions/scm/demandplanning/
Infor SCM Advanced Scheduler http://www.infor.com/solutions/scm/productionscheduling/advancedscheduler/
About Taylors of Harrogate

Founded in 1886, Taylors of Harrogate is one of the few remaining independent tea merchants in the UK. Now a third generation business, Taylors buys the world's best teas and coffees, and continues to blend Yorkshire Tea to suit the water just as in Victorian times.

About Infor

Infor acquires and develops functionally rich software backed by thousands of domain experts and then makes it better through continuous innovation, faster implementations, global enablement, and flexible buying options. In a few short years, Infor has become one of the largest providers of business software in the world. For additional information, visit http://www.infor.com/